TERMS OF USE

Effective Date: [Insert Date]

These Terms of Use (“Terms”) govern your access to and use of the website, services, and online platforms operated by Lavena Health (“Lavena Health,” “we,” “our,” or “us”).

By accessing our website, booking appointments, submitting forms, or using our services, you agree to these Terms.

If you do not agree with these Terms, you must not use this website.

1. MEDICAL DISCLAIMER

Information provided on this website is for informational and educational purposes only.

Nothing on this website constitutes:

• Medical advice

• Diagnosis

• Treatment recommendations

• A doctor-patient relationship

A doctor-patient relationship is only established after you have completed the appropriate intake process and been formally accepted as a patient by a licensed medical provider.

Always consult a qualified healthcare provider for medical advice.

If you are experiencing a medical emergency, call 911 immediately.

2. ELIGIBILITY

You must be at least 18 years of age to use this website or to receive medical services from Lavena Health unless accompanied by a legal guardian where permitted by law.

By using this website, you confirm that the information you provide is accurate and truthful.

3. SERVICES PROVIDED

Lavena Health may offer healthcare services including but not limited to:

• Primary care consultations

• Preventive medical care

• Medical weight loss programs

• GLP-1 medications such as semaglutide or tirzepatide

• Hormone optimization therapies

• Telehealth consultations

• Wellness and metabolic health services

All medical services are provided only after review by a licensed healthcare provider and are subject to medical appropriateness.

Lavena Health does not guarantee specific medical results.

4. TELEHEALTH SERVICES

Some services may be provided through telehealth or virtual consultations.

By using telehealth services, you acknowledge that:

• Telehealth has limitations compared to in-person examinations

• Technical issues may occur

• Not all conditions can be diagnosed remotely

• Providers may determine that an in-person visit is necessary

You consent to receiving healthcare services through telehealth where appropriate.

5. MEDICATION DISCLAIMER

Medications prescribed through Lavena Health are determined solely by a licensed medical provider after reviewing your medical information.

Weight loss medications including GLP-1 therapies may carry potential side effects including but not limited to:

• Nausea

• Gastrointestinal symptoms

• Changes in appetite

• Other medical risks

Results vary between individuals.

You must follow all physician instructions and report any adverse reactions immediately.

6. PAYMENT TERMS

Lavena Health may operate on a cash-pay, membership, or direct-pay model.

Patients are responsible for all applicable fees associated with:

• consultations

• medications

• laboratory testing

• procedures

Fees are subject to change without notice.

Insurance coverage may vary and may not apply to all services.

7. WEBSITE CONTENT

All content on this website including:

• text

• graphics

• images

• videos

• medical information

• branding

is the intellectual property of Lavena Health and may not be copied, reproduced, or distributed without permission.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lavena Health shall not be liable for any damages resulting from:

• reliance on information on this website

• technical interruptions

• medical outcomes

• misuse of medications

• third-party services

Use of this website and services is at your own risk.

9. THIRD-PARTY SERVICES

Our website may contain links to third-party services including:

• pharmacies

• laboratories

• telehealth platforms

• payment processors

Lavena Health is not responsible for the policies or practices of third-party providers.

10. SMS COMMUNICATION

By providing your phone number, you consent to receive SMS messages related to:

• appointment reminders

• health notifications

• service updates

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

11. PRIVACY

Your use of this website is also governed by our Privacy Policy, which explains how we collect and protect personal information.

12. MODIFICATIONS

Lavena Health reserves the right to update or modify these Terms at any time.

Updates will be posted on this page with a revised effective date.

13. CONTACT INFORMATION

Lavena Health

5340 E 131st Ave suite 106,

Temple Terrace, FL 33617

Email: [email protected]

Phone: (813) 805 - 8917